Tuesday, September 28, 2010

The Social Network, Facebook, Mark Zuckerberg, and Social Media Public Relations

The movie "The Social Network" premiered in New York City this past Friday and will be widely distributed on October 1st. The screenplay was written by Aaron Sorkin and is based on Ben Mezrich's book, "The Accidental Billionaires: The Founding of Facebook A Tale of Sex, Money, Genius, and Betrayal."

According to the Wall Street Journal, Facebook tried to influence the narrative in "The Social Network." Last month, the New York Times stated that, "[b]ehind the scenes, however, Mr. Zuckerberg and his colleagues have been locked in a tense standoff with the filmmakers" regarding the content of the film." I don't blame Facebook for trying to persuade the filmmakers to create a film that puts its founder in the best possible light; however, Facebook needs to realize that trying to massage a message in the Social Media Age is very difficult. Instead of trying to ignore "The Social Network," Facebook should embrace and own the story of its founding with its warts, real and imagined.

In the movie, "Clear and Present Danger," the fictional president has a public relations problem on his hand because a close friend of his may have been involved in drug trafficking. Harrison Ford's character (Jack Ryan) advises the president something along the lines that he should tell the media that the friend in question was not just a friend but a close friend. This advice killed the story because the fictional president embraced and owned up to the relationship.

On December 2, 2009, and then again on December 10, 2009, I blogged how Tiger Woods should handle his public relations situation and provided David Letterman and Meredith Baxter as examples of great Social Media public relations. As the world knows, Woods did not listen to my advice. Woods allowed the situation to spiral out of control and he lost his family, hundreds of millions of dollars, and his ability to focus on his profession.

Facebook and Mark Zuckerberg should openly embrace and promote the movie, "The Social Network" because downplaying the movie and/or ignoring it enables others to own the narrative. Zuckerberg is extremely hypocritical because he wants everyone to share their private information but he refuses to reciprocate. If Zuckerberg held a press conference and publicly explained the entire situation regarding the founding of Facebook and was open and honest about all the lawsuits he has had to settle surrounding Facebook's founding the story would die a natural death because he would own the narrative.

I have read Ben Mezrich's book, "The Accidental Billionaries" and David Kilpratrick's "The Facebook Effect". Mezrich's book is a much more interesting account than Kilpatrick's. In addition, I watched Zuckerberg's recent Oprah appearance and Zuckerberg seemed uncomfortable when "The Social Network" was brought up.

The truth in how Facebook was started is most likely somewhere in between Mezrich's account and Kilpatrick's Facebook endorsed version. "The Social Network" has been made and Facebook and Zuckerberg's public relations team should embrace movie. Facebook's stance towards the movie is only going to encourage more people to want to see it.

The bottom line is that Facebook and Zuckerberg need to reevaluate their Social Media Public Relations strategy.

To learn how to create and execute a Social Media Public Relations and Crisis Management Plan and to understand the legal issues that may affect your plans you may contact me at http://www.shearlaw.com.

Copyright 2010 by the Law Office of Bradley S. Shear, LLC. All rights reserved.

Friday, September 17, 2010

Protecting Your Social Media Profile Against Text Spam

On April 29, 2010, I stated why the Social Media Privacy Protection Act is needed. I reiterated my position again on July 25, 2010. I did not wake up thinking about privacy issues. However, when I logged into my Google account this morning, I received the message, "What would happen if you lost access to your Google Account tomorrow?" The screen listed my email address and requested my cell phone number in case I need to reset my password.

In my opinion, password resets via cell phone SMS is a ruse to obtain access to your cell phone number so the number may be used at a later date to perform mobile marketing. Social Media companies are trying to collect as much information about their users as possible because they are building a monetizable data bank. As the Brits may say, "brilliant."

Google may argue that a cell phone number is the easiest and most secure way for a consumer to obtain a password reset. I disagree. The best way to do this is via email and/or a personal security question. Google recently fired an employee for accessing the personal accounts of its users. Just think of all the possibilities when private companies (not the government-whole different conversation) have access to this type of personal information.

Social Media companies are trying to entice their users to turn over as much of their personal information as possible. Unfortunately, too many consumers are freely providing Social Media companies their information without a second thought. For example, there is no reason for any company to ask for or for anyone to list their religion on their social media profile.

When I recently tried assisting a friend of mine with obtaining a personal URL for his Facebook account it requested a cell phone number for confirmation. When I obtained my personal URL soon after consumers were allowed to do so I did not need to provide a cell phone number. Social Media companies want your cell phone number so they can monetize this information.

The bottom line is that people need to be careful about providing any data to third parties. Do you really want to be bombarded at some point in the future with spam text messages that you will have to pay for? Therefore, unless a company needs your cell phone number do not provide it.

To learn how to protect your Social Media Profile you may contact me at www.shearlaw.com.

Copyright 2010 by the Law Office of Bradley S. Shear, LLC. All rights reserved.

Sunday, September 12, 2010

Corporate Counsel's IP Trademark, Copyright & Licensing Cousel Forum

On September 14th and September 15, ALM's Corporate Counsel will be hosting a seminar that will discuss current intellectual property issues. The conference's keynote speaker will be Marybeth Peters, Register of Copyrights. Intellectual Property practitioners from all over the country will be speaking and will be in attendance.

Some of the topics that will be discussed at the conference include: Protecting Your IP in a Digital Environment, Monetizing Your Copyright and Trademarks, Recent Online Litigation Developments, Structuring Licensing Programs, and IP Issues in Social Media Marketing.

Some of the organizations that will be represented at the event include: The New York Times, the Recording Industry Association of America, The Author's Guild, Gannett Co., the U.S. Copyright Office, News Corporation, Comcast Entertainment Group, Conde Nast, ESPN, ABC, and NBC Universal.

The Conference will be held at The Harvard Club of New York. For more information click here.

[Full Disclosure: Shear on Social Media Law is part of ALM's Law.com Blog Network]

Saturday, September 11, 2010

9/11/2001, the 1st Amendment, and Social Media

Today marks the 9th anniversary of September 11, 2001. On September 11, 2001, at least 19 terrorists attacked the United States without any provocation. Nine years ago, I was living several blocks away from the World Trade Center and I witnessed first hand the tragedy and aftermath of this cowardly attack against our country. Due to the destruction that was caused, I became displaced from my home.

To my generation, Sept. 11th means what December 7th meant to my grandfather's generation. As President Roosevelt stated during a joint session of Congress on December 8, 1941, December 7, 1941 is a date that will live in infamy. President Bush's first official address post the September 11, 2001 attacks summed up our country's initial reaction to this act of cowardice.

In the United States, the 1st Amendment protects against most free speech. An open forum to discuss ideas is the cornerstone of a democratic society. Voltaire is credited by some with saying, "I do not agree with what you have to say, but I'll defend to the death your right to say it." This mentality was one of the inspirations of our Constitution and Bill of Rights.

In the Social Media Age, people have to be very careful about what they say and do because every action or reaction has the potential to become a news story that may change international perception in a New York minute. For example, the controversy surrounding the proposal to build a mosque in the former Burlington Coat Factory building near the site of the World Trade Center in Lower Manhattan has caused a firestorm not only in New York City but around the globe.

This story appeared to be only a local Lower Manhattan issue until President Obama commented on the subject. The President's comments were quickly carried via social media and traditional media around the globe and all of sudden it became an international issue where world leaders, political pundits, etc... offered their two cents. The on/off again plan to create a bonfire to burn hundreds of copies of Islam's holy book, the Koran by Florida preacher Terry Jones is another example of how the mainstream media and social media may shape international opinion.

The owners of the property in Lower Manhattan that formerly housed a Burlington Coat Factory have a legal right to build a mosque if they abide by all local zoning laws. In addition, Terry Jones has the legal right to burn the Koran assuming he does so in a manner that does not break any local Florida laws against creating bonfires. The First Amendment protects ideas and opinions, regardless of their popularity.

However, just because both of these parties have a legal right to do these things that does not mean they should do it. Legal rights and moral rights are two different things and unfortunately the media generally distorts these issues to create stories that will generate more eyeballs for their coverage and in turn more advertising dollars that strengthen their bottom line.

The media, politicians, military personnel, and businesses need to rethink their public relations strategy in the Social Media Age because in many instances social media fuels media coverage and this enables a story to become a much larger event than it ever should have become. I bet that Andy Warhol would love the Social Media Age because now everyone has the opportunity to get their "15 Minutes" of fame very easily. According to the Washington Post, Terry Jones' publicity plan started with a tweet. Now Terry Jones is a household name. This is another example of the power of social media.

As of this writing, Terry Jones has stated he will not hold a bonfire to burn hundreds of copies of the Koran. In turn, the owners of the building that formerly housed a Burlington Coat Factory in Lower Manhattan should rethink their position and look to build their mosque several blocks further away from the World Trade Center site. Even though both of these parties have a legal right to do what they have publicly stated they want to do, following through with their plans will only increase tensions on each side that may lead to unanticipated consequences that may have a domino affect. It is now time to allow each party to save face so each may proclaim they have made their point.

Copyright 2010 by the Law Office of Bradley S. Shear, LLC. All rights reserved.

Thursday, September 2, 2010

Facebook is a Trademark Protection Hypocrite Part II

I recently wrote how Facebook is a trademark protection hypocrite because of its efforts in trying to block other companies from using the word "BOOK" in their names while not doing more to proactively protect trademarks on its own web site. Facebook is also trying to block others from using the word "FACE" in their names.

To paraphrase from an old English proverb, Facebook wants to have its cake and eat it too. This is the height of hyprocrisy. Facebook's platform enables intellectual property theft and now Facebook wants to block others from using generic terms that have been around for hundreds of years before Facebook's existence.

Facebook is currently monetizing all of its users' user generated content (UGC). This includes the trademarks of every company or individual that is on Facebook regardless of whether a company or individual has an official Facebook presence or if a third party has put that company's or individual's intellectual property on Facebook without that company's or individual's permission. Facebook knows or should know that there is widespread intellectual property theft on its web site. Unfortunately, under current law Facebook has no legal obligation to stop intellectual property theft on its web site unless a rights holder notifies Facebook of the intellectual property theft.

Facebook's intellectual property protection hypocrisy must be confronted. Facebook should not be allowed to stop others from using the words "FACE" or "BOOK" in their names and continue to profit off of intellectual property theft of others. Therefore, I challenge the AM 100 and Fortune 500 legal communities to provide assistance to Teachbook.com and to Aaron Greenspan in their legal fights against Facebook. If Facebook prevails in stopping others from using "FACE" or "BOOK" in their names this victory may have widespread unforeseen consequences.

To learn how to protect your trademarks on the Internet and on Social Media you may contact me at www.shearlaw.com.

Copyright 2010 by the Law Office of Bradley S. Shear, LLC. All rights reserved.