Doctors Yelp Review Responses May Create Millions In Legal Liability

The Washington Post has an interesting story about how some doctors and health care professionals are responding to negative reviews online.  In essence, it sounds as though some members of the health care profession are violating the federal Health Insurance Portability and Accountability Act (HIPAA) by providing very personal details about a patient's care in response to negative online reviews.  

While some people believe that HIPAA provides strong privacy protections to patients there is no private right of action allowed for an individual to sue  for a violation of the act.  One option is to file a HIPAA privacy complaint with the federal Office of Civil Rights (OCR).  Another option is review your state's medical privacy laws to determine if there is a state based privacy claim.  

In 2014, the Indiana Court of Appeals unanimously upheld a $1.44 million dollar claim against Walgreens for a state based medical information privacy action.  In that case, a Walgreens employee violated a patient's privacy by viewing a customer's prescription records and disclosing that information to a third-party.       

The bottom line is that doctor practices, hospitals, and other health care providers should have the proper policies in place and be trained about legal social media issues that may affect their practices. Just because a social media "expert"/"guru"/"ninja", etc.... may advocate responding to a negative online review you may want to get a second opinion from a lawyer who understands the legal, privacy, and reputation ramifications of doing so.  

Copyright 2016 by Bradley S. Shear, Esq.  All rights reserved.

Teenager Sues Virginia Prosecutor Over Erect Penis Photo Demand

According to The Washington Post, a teenager who was caught up in a sexting investigation has sued a Virginia prosecutor for civil rights violations.  While the police were investigating sexting between two teenagers in 2014 they obtained a warrant to force the teenager to enable law enforcement to take photos of his genitalia. Fortunately, the public was notified of this ridiculous situation and the teenager was not required to take a photo of his erect penis for evidence.

This request created a major public uproar.  It sounded like those requesting the photos had been fans of the the 1980's movie Porky's when physical education teacher Ms. Balbricker asked the high school principal if he would sanction a penis (tallywacker) lineup of several students so she could identify which student stuck his penis through a peep hole in the girl's bathroom. Ms. Balbricker claimed that she could identify the offending student's penis because it contained a distinctive mole. In the movie, the request for the penis line up was denied. 

The detective who handled the case killed himself last year after being accused of molesting two young boys so this raises further doubts regarding the motive for photos of the teenager's erect penis.I initially wrote about the case in 2014 and stated, "My hope is that prosecutors and judges across the country realize that this is the wrong way to deal with sexting by teenagers."

The bottom line is that teenagers should be provided more education about these issues instead of outright punishment for these types of situations.

Copyright 2016 by Bradley S. Shear, Esq.  All rights reserved.

NFL Draft Social Media Lessons For NCAA Schools & Student-Athletes

The 2016 NFL draft demonstrated why people need to become more educated about social media, digital privacy, reputation, and the law. Since starting this blog in 2009, I have been warning the public about the dangers associated with digital technologies and social media and how to protect yourself from becoming a star in a viral social media pr crisis.

Several minutes before the NFL draft started on Thursday, a video was posted on NFL prospect Laremy Tunsil's personal Twitter account that allegedly showed him wearing a gas mask and taking bong hits.  

While Mr. Tunsil is not the first college student who has admitted to trying drugs or drinking too much (i.e. President's Clinton, Bush, and Obama), he is the first to have had this information go viral right before he was expected to be drafted and earn millions of dollars.

This video allegedly cost Tunsil approximately $13 million dollars in salary and his agent $390,000 in fees.  It may have even destroyed Tunsil's marketability as a celebrity spokes person which could have earned him millions more and his agents hundreds of thousands of dollars in commission. This matter will go down as one of the most expensive digital mistake's on record.

This wasn't the only digital evidence of Mr. Tunsil's activities in college.  A short time after the bong video was posted, a text message exchange appeared on Mr. Tunsil's personal Instagram account that appears to demonstrate that his college program (University of Mississippi) was paying for some of his personal expenses which is an NCAA violation.

    

This post may lead to an NCAA investigation which could cost the University of Mississippi tens of millions of dollars.  Ole Miss may be forced to forfeit games Tunsil appeared in, lose scholarships, become ineligible for future bowl games, etc... Additionally, sponsorship revenue may decrease, and the university may be forced to spend millions in legal fees and compliance costs to investigate and defend their actions. Coaches and athletic administrators may also be fired because of this evidence.

Tunsil was obviously targeted because the hacker(s) acquired the digital evidence and struck at the most opportune time to inflict serious damage to his reputation.While it appears that multiple state and federal laws were violated, until the matter is fully investigated it is too early to determine what criminal and/or civil action may be taken.  

These types of issues will only increase in the future.  As I told The New York Times, "Its very challenging with these computer crimes because people can hide their tracks... Even if you find the person who hacked, can you even collect on the judgment?"

The bottom line is that education is the best way to protect against becoming a victim. When a crisis like this occurs, it is imperative to understand how to properly respond to ensure that your organization has its legal and pr ducks in a row to limit any damage to your reputation.  

Copyright 2016 by Bradley S. Shear, Esq. All rights reserved.